How to reverse the amount sent to the candidate and refund the client

If an incorrect amount was charged to the client and the candidate was paid extra, you can use this option to reverse the amount sent to the candidate and refund the client

Open the relevant client's profile
1- Select: Records
2- Select: Payment Log
3- Find the relevant charge and click on the Reverse charge and transfer button

1- Enter the extra amount that was sent to the candidate, which you now wish to reverse and refund to the client.

2- Click the Submit button

Please contact Stripe Support HERE when needed.

If this doesn't answer your questions you can always contact us by clicking here.

Did this answer your question?

😞

😐

😁

Help center

Help center

How to reverse the amount sent to the candidate and refund the client

If an incorrect amount was charged to the client and the candidate was paid extra, you can use this option to reverse the amount sent to the candidate and refund the client