It can be very hard to know what to share when you're having an issue or need more assistance.
If this is happening to a user, please let us know who and as much of the circumstances as possible (when they were making a booking or signing up, or making an update)
Send us a screenshot of what you are looking at.
What have you checked already and what have you found?
Capture a Screenshot on a Windows Computer
Capture a Screenshot on a Mac Computer.
Sending a Loom doesn't mean you can only use Loom, Loom is just one of many free tools that can take a video of your screen and record your voice walking through the problem.
Check out Loom.com
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