what to do if a candidate is not showing up in the broadcast list

Issue:
When broadcasting a job or shift, candidates are not appearing in the search list despite meeting other criteria. This issue is typically caused by the candidate’s location not being properly mapped. When broadcasting a job, the system filters candidates based on a default proximity of 100 miles. If a candidate’s location is not mapped (i.e., missing latitude and longitude), they will be excluded from the search results.

Cause:
The system requires valid latitude and longitude data to determine the proximity of candidates to the job posting. If a candidate’s address is not correctly mapped to geographical coordinates, they will not be considered in the search for candidates within the designated 100-mile radius. This can happen due to incomplete or inaccurate address data.

Solution:
To resolve this issue, follow the steps below to ensure that the candidate’s location is properly mapped, allowing them to appear in job broadcasts.

Step-by-Step Fix:

1. Check if the Candidate Has a Valid Address:

• Before updating the address, check whether the candidate’s address is valid and fully entered in the system.

• If the address is missing, incomplete, or invalid (e.g., lacks city, postal code, or country information), update the address details accordingly.
  

  

2. Edit the Candidate’s Address:

• Go to the candidate’s record where the address needs updating.

• Ensure the address is complete and accurate, including details like street, city, postal code, and country.

• Save the changes after entering the correct address.
  

  

3. Check the Map:

• After saving the updated address, verify the candidate’s location on the map.

• If the location does not display correctly or if the candidate does not appear on the map, this indicates that the system could not correctly compute their latitude and longitude.

• At this point, the candidate will be excluded from the job search results due to the missing geographic data.
  
  

  

4. Tweak the Address:

• If the map does not reflect the correct location, try making small variations to the address:

  • Add or remove specific address components: For example, if the apartment number or floor is missing, add it; if it's unnecessary, remove it.

  • Use abbreviations: For example, use "St" instead of "Street" or "Ave" instead of "Avenue."

  • Reorder address components: Sometimes changing the order of components, like putting the street name before the city, can help the system better interpret the location.

  • Adjust postal codes: Make sure the postal code is accurate and in the correct format.

5. Recheck and Save:

• After making the adjustments, recheck the map to see if the candidate’s location now appears correctly.

• Save the modified address after confirming that the map has updated to reflect the correct location.

• Check that the latitude and longitude are now visible.

6. Repeat Until Correct:

• If the system still does not generate the correct location after tweaking the address, repeat the process by making additional minor adjustments.

• Continue adjusting small elements of the address, such as punctuation, spaces, and abbreviations, until the system computes the correct latitude and longitude.

7. Validate the Candidate’s Availability:

• Once the candidate’s location is properly mapped, ensure they are now included in job broadcasts within the 100-mile radius of the posting.

• You can verify this by searching for the candidate while broadcasting the job to confirm that they appear in the results.