Add Cancellation Reason Tag to Agency Emails

Let’s get started 🚀

Step 1: Log in to your agent dashboard and click More > Email Templates, as shown in the screenshot below.

Step 2: Locate the email template used for cancellation notifications and click it to open.

Step 3: Click the Content option to jump to the email content.

Step 4: Scroll down to the Notes and Links tags on the right-hand side of the email template body, click the [[cancel_reason]] tag to copy it, and then paste it into the email template body.

Step 5: Click the Update button to save the changes.

Help center

Help center

Add Cancellation Reason Tag to Agency Emails

Add the cancellation reason tag to agency cancellation emails so recipients can immediately see why a shift was canceled. This helps agencies review cancellations quickly and reduces the need to manually check booking details when preparing reports or tracking missed sessions.