1. Log in to your platform.
2. Select the double word bubble on the bottom left side of your screen.
3. Select Chat to connect with our AI Chat expert or an Enginehire Support Team Member.
4. Select the double word bubble.
5. Select Help.
6. Type in questions for information from the learning center to appear.
7. You can also find the learning center by selecting the Question Mark in the bottom left side of the screen.
Immediately Create a Support Ticket Here
8. Select the Paper Ticket Icon to be redirected to a support ticket.
9. Tickets are sent to the support team who will email you back with an answer ASAP, usually in 24 hours.
Immediately Create a Support Ticket Here
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Your support portal is where you can find your tickets and communicate with the support team about ticketed issues. Replying to tickets will ensure your email
10. From the Learning Center, select Go to Customer Portal.
Do not email team members directly. Issues can get lost because they are not properly documented in our system. All issues must have a ticket number to be resolved promptly.
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