Reminder emails are scheduled based on the job start time (for example, 8 hours before the shift). If the job status changes to something like Cancelled or Could Not Staff, but that status is not listed as cancelled in your settings, the reminder may still go out.
By updating your Cancelled Statuses list, you can prevent this from happening.
Follow these steps to make sure reminders are not sent for cancelled or unconfirmed jobs:
Open any shift job from your main shift job calendar in your admin dashboard.
Click on the gear icon right next to shift job status
3. Scroll to the setting called List of cancelled statuses.
Add any statuses that should stop reminder emails from being sent. Common examples include:
Cancelled
Could Not Staff
Click Submit to apply your changes.
Once updated, any job that moves into one of these statuses will automatically be excluded from future reminder emails.
Review your job statuses regularly to confirm they are correctly categorized.
Add all statuses that represent inactive jobs to the cancelled list, not just “Cancelled.”
If you create new statuses in the future, check whether they should also be treated as cancelled.
Before: A job marked as “Could Not Staff” still triggered reminders because it was not added to the cancelled statuses.
After: Once “Could Not Staff” was added to the list of cancelled statuses, no further reminders were sent for jobs in that status, preventing candidate confusion.
If this doesn't answer your questions you can always contact us by clicking here.
