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What to do if Bright Horizons back-up care job fails to assign "Reason: Cannot assign job, Bright Horizon caregiver name does not match."

When auto staffing Bright Horizons back-up care jobs, Enginehire attempts to assign caregivers to the job in the Bright Horizons portal. For this process to work correctly, the caregiver name in Enginehire must exactly match the name in the Bright Horizons back-up care portal. If the first caregiver the system attempts to assign cannot be matched in the portal, the system will try to assign another caregiver. If a match cannot be found, the assignment will fail.

If a Bright Horizons or other back-up care shift job fails to assign, and you see a message in the shift job history "Reason: Cannot assign job, Bright Horizon caregiver name does not match.", it means the name does not match exactly between the back-up care portal and Enginehire.

Learn how to view the shift job history


Please make sure the spelling of the name in the back-up care portal is exactly identical to the candidate name in Enginehire. The back-up portals rely entirely on the caregiver name, there is no email address or phone number to match, that's why it's critical for the names to match.

If you get a mismatch, check the list of names in the portal dropdown and make sure it matches. 

A common cause of problems is middle names. For example, in Enginehire the candidate name may be "Mary Jane Smith", but in Bright Horizons it will be "Mary Smith", and this results in a mismatch. 

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