You may have noticed a new job status called "No Longer Available" appearing in your system for backup care jobs. This status was not created manually by your agency. Instead, it is a default status automatically applied by the system when a job that was previously visible in the Care.com disappears.
This update was introduced to ensure that jobs remain properly synced between Care.com and Enginehire, even when they are removed on the Care.com side.
The "No Longer Available" status is triggered when:
A job that was posted in the Care.com Open Jobs or Assignments tabs is no longer available there.
The job still exists in your Enginehire platform, but Care.com has removed it from their portal.
This prevents your agency from working on jobs that are no longer active in Care.com, helping to avoid confusion and mismatched records.
If you would prefer to use a different status (for example, one that better fits your agency’s workflow), you can easily update this setting.
Go to the Shift Job Calendar in your Enginehire dashboard.
Click the Gear icon next to Run Backup Care Assistant.
A settings window will open.
Scroll to the section:
"Status to update job to if it is no longer available in the Care.com Open Jobs or Assignments tabs."
By default, this is set to "No Longer Available."
Use the dropdown menu to select a different status if you prefer.
(Refer to the screenshot below for guidance)
Keeps your jobs in sync between Care.com and Enginehire.
Prevents admins from mistakenly working on jobs that are no longer live on Care.com.
Gives you the flexibility to choose the status that best matches your agency’s process.
Q: We didn’t add the "No Longer Available" status. Why is it showing up?
A: This is a system-defined status applied automatically to keep jobs consistent when they disappear from Care.com.
Q: Can we replace it with one of our own statuses?
A: Yes. You can select any status already defined in your system from the settings menu.
Q: Does this only apply to Care.com jobs?
A: Yes. This status specifically relates to jobs posted to Care.com through the Backup Care Assistant integration.
👉 If you notice jobs marked as "No Longer Available" and believe they should still be active, please double-check in the Care.com portal. If the job is missing there as well, it means the job has been closed or removed from Care.com.
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